All our products are non-exchangeable and non-returnable, unless damaged or defective. To replace damaged or defective items, write to us at within 48 hours of receiving the product and we will guide you. Kindly attach your order invoice and a picture of the damaged produc. Reasons such as like/dislike are not eligible reasons for refund or cancellation.

We do not provide any guarantee for the ziplock mechanism of the pouches.

When returning a product, you are obliged to keep the product in the same condition as when delivered. You must not have used the product/service; however, you have the right to investigate the condition the product was in when delivered. All original packaging, price labels etc. shall be returned with the product without having been tampered with. If damage or harm is caused to a product during our investigation then the product does not qualify for the return policy.


Please do not accept a shipment that shows signs of damage in transit. You can decline to accept a damaged order and ask the delivery person to return the order. Please contact Evoq Business Ventures LLP. with the order number via our contact form below to inform us of this in case it happens.


In the unlikely event that you receive the wrong product, please get in touch with us within 24 hours by either calling us at the number provided here, or via the contact form.


Please bear in mind that minor variations on the colour and texture of the packaging can occur from what is visible in the product pictures on the website due to the assorted technological and physical restrictions of the digital medium.  Most of our products are produced in small batches, and this can lead to minor variations in physical appearance or taste because of the manufacturing and artisanal process. The buyer acknowledges this risk when they agree to these terms and conditions.