REFUND POLICY

RETURN AND EXCHANGE POLICY

We aim to create and deliver products for your appreciation and satisfaction. Evoq Business Ventures LLP. return or exchange policy applies only if the product is damaged or incorrectly delivered. All refund and replacement requests must be made within 2 days of receiving the order.Factors such as like/dislike are not eligible reasons for refund or cancellation.

We do not provide any guarantee for the ziplock mechanism of the pouches.

DAMAGED DELIVERY

Please do not accept a shipment that shows signs of damage in transit. You can decline to accept a damaged order and ask the delivery person to return the order. Please contact Evoq Business Ventures LLP. with the order number via our contact form below to inform us of this in case it happens.

INCORRECT DELIVERY

In the unlikely event that you receive the wrong product, please get in touch with us within 24 hours by either calling us at the number provided here, or via the contact form.

DISCLAIMER

Please bear in mind that minor variations on the colour and texture of the packaging can occur from what is visible in the product pictures on the website due to the assorted technological and physical restrictions of the digital medium.  Most of our products are produced in small batches, and this can lead to minor variations in physical appearance or taste because of the manufacturing and artisanal process. The buyer acknowledges this risk when they agree to these terms and conditions.